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Customer FAQ
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    Q Will the warranty be renewed if my product is replaced?

    A The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided. All products have  one year warranty.
  • What can i do if I don’t have any proof of purchase?

    ● If you made your purchase through Amazon authorized seller, you may contact the seller to see if they can provide a copy of your receipt.

    ● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

  • What is a valid proof of purchase?

    ● An Amazon order number for a purchase.

    ● A receipt of your order that shows a description of the product along with its price.
    ●A screenshot that including your order number and product.

  • How long do i need to have the kegel ball in everyday?

    The recommendation is 15-30 minutes daily.
  • Is the shipping discreet?

    This vibrator is fulfilled by Amazon, so Amazon will keep the privacy of each customer and pack with the same package as usual. You do not need to worry, we will protect the privacy of each customer.

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